The UK Home Office wanted to improve its Human Resources operations with better processes, efficiencies and automation, to be ready for the challenges of the future. They embarked on a groundbreaking transformation programme to move from on-premise legacy technology to an advanced cloud-based Enterprise Resource Planning (ERP) system using Oracle Fusion known as Metis. 

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They also wanted to improve performance management across its 35,000-strong workforce, from coaching, to high-quality feedback, diversity and inclusion, and fairer outcomes for its employees. To make this transformation happen as seamlessly and successfully as possible, the Home Office engaged KPMG to help on two fronts.

First, to support department-wide efforts to understand and improve business readiness for the implementation of Metis HR and increase engagement among users. And second, to design, plan and implement a transformed approach to performance management that would reap the benefits of the new technology.

The solution

A joint KPMG-Home Office team was established, drawing on Powered HR Target Operating Model and Future of HR thinking to support delivery of the Home Office People Strategy. We focused on the benefits better management of risk, and increased engagement with stakeholders and users – all delivered through an approach tailored to the Home Office’s needs.