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BA Accountancy Portsmouth University
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MBA Business Administration Imperial College London
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ACMA CGMA Professional Accountant
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Target Operations Model strategies (Greenfield, Next Generation, Global Business Services (GBS), Shared Services (SSC), GCC, Consolidation, Centres of Expertise (CoE), On/Off-shoring, etc)
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Service Delivery strategy (Case for Change, Service Level Agreements and KPI, Recharging etc)
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Technology impacts on functional and service delivery design and operations
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Business Process (BPO) / Information Technology (ITO) Outsourcing and Partnership models