Laura Sharp
Director, Customer & Digital, KPMG in the UK
KPMG in the UK
Laura is a customer experience (CX), engagement and transformation specialist with over 10 years’ experience and a background in service design.
She has led a variety of projects focusing on creating and implementing global journey-led customer experience and engagement strategies.
Laura has specific expertise in building sustainable Experience Management and design capability.
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Bachelors of Design, Product and Service Design - The Glasgow School of Art
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Energy
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Oil and Gas
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Customer Service and Experience
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Business Strategy and Planning