Cost Transformation Benchmarking Report

This global cost optimisation TL is designed to increase our impact both within markets where we are active with our clients on this field of play and for those markets that need an extra push to activate client discussions. Our point of view is designed around input from cost SMEs and CLP/GLP discussions and broader industry interest / trends around certain topics.   

The TL will start with an opening piece that provides an overall view of what we are seeing in the market across functions, geographies, levers etc. as well as where banks are successful and where are the challenges. The rest of the paper will cover 4 topics:

• Cost culture - delivering strategic priorities whilst driving down costs through appropriate prioritisation, cost allocation and optimisation approaches.
  
• Digital transformation, generative AI and broader technology impact including payments transformation and shift to the cloud on banks efficiency ratios.
  
• Cost of managing risk and how to keep the bank safe whilst reducing the overall cost.
  
• Operational costs and the role of outsourcing alongside automation etc.