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      Modernising apps using generative AI

      It is common nowadays for organisations to face significant challenges in modernising their apps.
      The Wakefield Report 2022, Why App Modernization Projects Fail showed that 92% of companies plan to modernise their apps, but 79% of them fail to achieve this.

      A client faced the challenge of needing to quickly modernise an app it used to facilitate internal clearance processes, ensuring that it remained at the cutting edge of technology and continued to respond to the growing demands of the market and its users. The mission was clear: to transform an app developed as proprietary technology, with insufficient documentation and limited access, without undermining familiarity and the experience for users. So by harnessing the potential of Artificial Intelligence, a more agile and efficient approach was implemented.

      Migration opportunity with Generative AI and low-code

      Using Generative AI technology, KPMG in Portugal brought together a multidisciplinary team of professionals in order to accelerate the migration process, cutting costs and the associated workload, by transforming the original apps into modern low-code and no-code solutions. The client originally provided the app in .NET/SQL and the aim was to move it to a low-code platform, ServiceNow.

      By working closely with the client, this process made it possible to align expectations, in the light of business and technical needs, but also simplifying the process and making it more scalable. The project team did this using Generative AI technology which enabled it to accelerate discovery, transformation and re-engineering of the initial app by extracting the source code. The result of the extraction process was then calibrated in order to ensure the app's original functions and features. Lastly, the whole process was transferred to the low-code app in the desired format, ServiceNow, using the advanced tech capabilities in question.

      What did we achieve?

      Modernisation of the app resulted in an entirely transformed version, making the most of the capabilities of ServiceNow, offering more user-friendly features and keeping the original look and feel.

      In addition, it was possible to optimise the app maintenance and improve its scalability, which will facilitate future updates and implementation of new features.

      This digital transformation resulted in a reduction of around 55% in time and effort when compared with traditional processes.
      It was accordingly possible to achieve a flexible and scalable solution, with a firm response to the high standards required.

      We help clients harness the power and potential of AI. From strategy to implementation. Small steps to solve seemingly unsolvable problems. Based on trust. Learn more by contacting us below. It's possible with AI. It's possible with KPMG.

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