Process Mining Services

Many organizations are currently using technology to improve their processes in the front, mid and back office in order to meet customer demands. Insights into how processes are performing in reality is key to make the necessary improvements. Process Mining is one of the main catalysts for that initiative. It provides a surprisingly low time-to-value and allows to combine data from multiple source systems.

The world of business is changing, and it is moving faster every day. To keep up, executives need to make major business decisions more quickly, more accurately and driven by more data than ever before. With all that information to identify, collect, and filter, the pace of these decisions overtakes the human ability to make them. KPMG can help clients meet this challenge.

When dealing with the impact of digital transformation within an organization, one of the biggest challenges is understanding how processes are actually being executed.

Process experts often design processes expecting that their execution will be faithful to the design. However, designs tend to be incomplete and not executable in practice, and people often overlook or bypass designed processes and work in silos. These challenges are more prevalent than ever due to digital transformation programs, adoption of global business services, and the introduction of bots and artificial intelligence into the business processes.

Process mining offers a set of novel tools and techniques for the factual analysis of business processes. It takes process execution data available in the underlying information systems and maps and visualizes how the processes have been executed in reality. As a result, Process Mining helps you to remove all assumptions and guesswork from processes.

Process mining is process and system agnostic, it can be used to analyze a wide range of processes, from back-office to customer-facing processes. This feature provides the flexibility to leverage Process Mining in various use case areas. Examples are process optimization, process automation, ERP implementation, system migration, internal/external audit, and many more.

With that in mind, KPMG offers a number of solutions designed to help your organization obtain the maximum value out of its data. Our solutions are tailored to assist in various areas within your business, ranging from logistics and production, through accounting and finance, to IT services and HR.

The newest advancement in Process Mining, Object-Centric Process Mining, provides insights into multiple processes at once. This allows to analyze the interdependencies between them, giving a complete overview of a business. KPMG leverages Object-Centric Process Mining to create a digital twin of your operations.

KPMG builds Process Mining solutions that combine the analytical and the operational into one intelligent layer. These solutions improve understanding of execution gaps within your business and take immediate automatic action to remove them. The KPMG solutions powered by Process Mining are designed with user-specific views for each role in the organization, giving insight into the daily operations and the possibility to adjust priorities to changing needs.

• KPMG has a global capability network of over 450 Process Mining experts. More than 500 projects have been successfully delivered, and knowledge is shared in the global community.
• We know what good looks like; with the 9000+ better practice process models available in the KPMG Powered repository, we can quickly identify pain points in processes.
• We offer a wide range of services, covering transformation programs, shared service center optimization, business process excellence, compliance monitoring, and robotics and process automation.
• KPMG has strong experience in incorporating Process Mining technology for efficient management of process risk and compliance. We link Process Mining with the requirements of first and second lines of defense.
• We have partnerships with vendors Celonis, SAP Signavio and Microsoft Power Automate Process Mining. Additionally, we work with other Process Mining vendors such as Disco, Aris, Apromore and UIPathTrained and certified in Object-Centric Process Mining.

KPMG built solutions on different Process Mining platforms that are ready to be implemented to gain almost instant value in your business. Examples are: