In the cognitive era, every business function – from IT to risk and compliance – is under pressure, not only to modernize but also to lead with speed and precision. They are increasingly looking to artificial intelligence (AI) as the bedrock of digital transformation.
However, the journey to scaled AI is fraught with complexity, from navigating tech debt to bridging talent gaps. Without a strategic approach, companies may end up bogged down in endless experimentation and with no meaningful return.
In response, senior leaders are tapping into managed services as an AI accelerator and driver of strategic impact. Instead of only building tech in-house, they are turning to managed services as a way to benefit from new technologies more quickly.
This is the main finding in KPMG’s latest Managed Services Outlook, with research and analysis by IDC, which explores AI-enabled managed services as a catalyst for a competitive advantage. The research finds that AI capability is the single most-cited consideration in managed services, followed closely by overall tech expertise and a strategic-transformation-oriented mindset. And three years from now, the leading value area in managed services will be AI management, supported by the foundational layers of cybersecurity and the optimization of cloud applications.
