Never before has there been a technology that developed faster than AI, and this is also noticeable in Managed Services. Of course, AI has been around in this field for quite some time, just like other tools that make predictions based on extensive analyses. What is really different now is the rise of generative AI, which provides new and interesting ways of working with this technology. Whereas human intelligence is based on the ability to learn, reason, solve problems and to think creatively, Artificial Intelligence is about pattern recognition, decision-making, and language processing based on predefined algorithms and data. When it comes to routine work, which is a large part of Managed Services, using AI is an effective, cost-saving solution.

Download the PDF to to determine how AI could help in Managed Services and understand its strengths and weaknesses.

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Max Akkers
Consultant, Managed Services 
KPMG in the Netherlands

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