Shared Services and Outsourcing advisory teams provide clients with the knowledge, data, technology and experience to help define strategies for their global business support functions. We provide insights into how to integrate shared services, outsourcing and internal improvement into clients’ broader transformation strategy.

We offer deep functional knowledge in shared services and outsourcing for finance and accounting, human resources, IT, procurement and other critical business processes. Taking an objective approach, we help organizations transform service delivery models and address change management issues, centralize and optimize capabilities, outsource functions, and create sustainable governance and performance management models.

Whether you are just beginning to explore the feasibility of a centralized model or are looking to refine a mature operation, our advisory services are designed to meet you exactly where you are in your journey. We provide a continuous thread of expertise that spans the entire lifecycle of service delivery—ensuring that whether you are building from the ground up or evolving toward a high-value Global Business Services (GBS) organization, you have a partner dedicated to your long-term strategic goals.

Here is a breakdown of the work we perform at each stage of that journey:

Feasibility and strategy

We conduct in-depth market studies and location assessments to help you determine the "where" and "why." This includes defining the business case, identifying the right processes for migration, and designing the initial target operating model (TOM) to ensure alignment with your broader corporate objectives.
Design and setup

Once the strategy is set, we handle the technical and operational blueprinting. This involves designing organizational structures, establishing governance frameworks, and managing the legal and regulatory requirements of opening a new center.
Transition and implementation

We provide hands-on PMO support to manage the migration of work. Our focus is on minimizing business disruption through structured knowledge transfer, rigorous testing, and comprehensive change management to ensure your people and processes are ready for day one.
Optimization and transformation

For established centers, we identify opportunities to move up the value chain. This includes process re-engineering to eliminate inefficiencies, the integration of automation and digital tools, and shifting the center’s focus from transactional processing to becoming a strategic partner to the business.

Our collaborative approach helps organizations improve agility, build business value and reduce cost, and reduce redundancy and management effort. We do that through a standard approach to metrics, controls, risk management contracts and pricing across functions, as well as on – demand access to services including software, infrastructures and contractors. 

Our advisory approach goes beyond high-level strategy; we are hands-on partners who execute the heavy lifting required to build and stabilize your operations. From the initial process establishment and documentation to managing the complexities of knowledge transfer and service-level definition, we are deeply involved in the creation of the center itself. Our goal is to ensure that the transition is seamless and that the operational DNA of your organization is successfully embedded into the new SSC and GBS structure.

To ensure your center is resilient and compliant across all functions, we leverage the full multidisciplinary power of the KPMG network and our strategic external ecosystem:

Integrated KPMG Expertise

We provide direct access to internal specialists for mission-critical workstreams, including Taxation, Technology integration, Human Resources, and Financial Risk Management. For specialized centers, we could bring in experts in the industry such as Actuarial services (for insurance-focused operations) or any other industry as required. Furthermore, should your project require niche skills or cross-border insights, we can seamlessly leverage the vast capabilities and subject-matter expertise of KPMG’s global network to provide a truly borderless solution.

Specialized External Ecosystem

We recognize that some requirements fall outside traditional advisory. To provide a truly turnkey solution, we partner with a vetted network of external firms to support you with Real Estate selection, Legal support, specialized SSC and GBS staff recruitment, and niche Outsourcing requirements.

We can help build a shared service capability and manage ongoing relationships at any point of our client’s journey. Outsourcing has become a key strategy for organizations seeking to reduce costs and improve services. A well-chosen outsourcing strategy can help organizations: