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      In the current fast-moving business environment, organizations are rethinking how they operate, deliver value, and develop their workforce. While technology and AI accelerate change, people fuel the change and drive sustainable transformation forward.

      The People & Change team partners with leaders to shape culture, build capabilities, and align behaviors to support outcomes across digital transformation, workforce modernization, and organizational redesign. 

      Our core focus areas integrate structure, skills, and culture under the People Transformation approach to strengthen performance and enable long‑term, sustainable results. These People & Change offerings can be delivered together or individually, allowing organizations to tailor solutions to their unique needs and priorities.

      People transformation approach

      The following services are aligned to the focus areas above:

      • Organizational digitalization
        • Organizational development
        • Talent management
        • Workforce optimization
      • HR Transformation
        • HR policies, procedures, and handbooks
        • Compensation and benefits
        • Training and competency frameworks
        • Role structures and career pathways
        • Performance and talent processes
      • Culture & Capabilities
        • Behavioral change management
        • Communications and stakeholder engagement
        • Training needs analysis
        • Leadership and capability development
        • Culture and DEI initiatives


      Additional People & Change services 

      • HR due diligence

        Assesses the current state of HR policies, practices, culture, and workforce challenges to identify gaps and change implications.

      • Engagement surveys

        Collate employee insights to understand sentiment, motivation, and cultural strengths or barriers.

      • People analytics

        Utilizes workforce data to generate insights on behavior, performance, and organizational trends.

      • HR health check

        Evaluates the maturity, effectiveness, and alignment of HR processes, systems, and governance.


      Connect with us

      Ahmad Nasri Abdul Wahab

      Partner – Head, People & Change Advisory Services

      KPMG in Malaysia

      Sharmini Ann Jacob

      Executive Director, Business Transformation - People & Change

      KPMG in Malaysia


      Request for proposal - RFP for services

      How can we be a part of your business success?

      Request for proposal - RFP for services