Microsoft Business Solutions and Dynamics 365 Microsoft Business Solutions and Dynamics 365

• Dynamics 365 for Finance and Operations delivers enterprise ERP capabilities that enable you to:
• Effortlessly connect your processes across supply chain operations, production, inventory management, wholesale and distribution and finance
• Gain unpreceded insight into your day-to-day operations
• Optimise operational efficiency and reduce costs

• Dynamics 365 Business Central is a streamlined version of the Finance & Operations solution. It blends the powerful ERP and CRM functionalities of Dynamics 365 into an all-in-one business platform. As such, it’s ideally suited to the needs of small and medium-sized enterprises.
• The application's core capabilities include finance, operation, supply chain, CRM and project management.

• Dynamics 365’s suite of customer engagement solutions are designed to transform your end-to-end, customer-facing operations:

Sales

• Give your sales team the insight they need to truly understand your customer
• Bolster your sales pipeline and help your team to close deals
• Stay connected with your customer throughout their sales journey

Marketing

• Fully integrate your sales and marketing operations and processes
• Optimise the customer journey – from first contact through to sale
• Create engaging experiences across all of your customer touchpoints

Customer Service

• Strengthen loyalty by providing world-class customer service
• Turn one-off interactions into lasting relationships
• Foster lifelong engagement with smart customer care

Field Service

• Optimise your field resources using predictive analytics
• Match your technicians’ skills to your live work requirements
• Manage inventory and contracts more effectively and efficiently

Project Service Automation

• Automate your project planning end-to-end from sale through to billing
• Keep every step of every project on budget and on schedule
• Assign resources efficiently, and enable your teams to maximise productivity

• By taking your HR to the cloud, Dynamics 365 for Talent allows you to:
• Take a more strategic approach to talent management
• Find, hire and engage high-impact individuals who will drive results
• Nurture your employees’ skills, development and careers

• Microsoft Power BI lets you instantly produce data visualisations and share powerful insights. You can use Power BI to:
• Transform data into stunning graphics that can be shared on any device
• Drive deeper insight by visually analysing data and creating interactive reports
• Collaborate with colleagues on shared, customised dashboards