Client stories

Project: Oracle Cloud HCM Migration

Context and challenges faced

• A large software development and technology consulting company, headquartered in Munich, Germany, has over 5,000 employees globally with operations primarily in North America, Europe and India
• With frequent mergers and acquisitions, standardisation of policy, processes and cultural values was a huge challenge
• It had various disparate local legacy systems resulting in a lack of integrated and real-time information
• They sought to use a single integrated cloud solution for managing employee information, skills and qualifications, talent management and career development.

Benefits achieved

• One company, one policy and one HR system
• Drive user adoption and sustainability
• Next-generation performance and skill-enhancement solution was implemented to attend to dynamic organisational needs and an extremely young and agile workforce
• Enterprise-wide data transparency and single source of truth for HR information to support intelligent reporting and analytics to and streamlined processes across 16 countries
• Reduced operational costs, improved user experience and access to leverage leading industry practices through Oracle’s cloud platform
• Quicker and smoother M&As and paperless processes.

Approach

• KPMG in India undertook the detailed study of existing HR processes, recommended industry leading practices keeping in mind the uniqueness of the business and compliance with local laws and governing bodies
• A fast implementation schedule was put into place and, within four months, the core global HR and talent-acquisition systems and processes for India were live with Oracle Cloud HCM and the rest of the processes were live in another three months
• Thereafter, KPMG in India increased adoption, stabilised the solution, rolled out the solution to other regions covering five out of the 16 countries (U.S., U.K., Germany, Austria and India) and we facilitated policy and solution integrations of two acquisitions
• KPMG in India helped consolidate multiple legacy technologies onto a single, global Oracle Cloud platform for the entire hire-to-retire process and coordinated with a stakeholder team drawn from different geographies, including HR, audit/compliance, IT and other related functions to steer the project from launch to completion.

KPMG in India’s insights

• KPMG in India used its various tested, ready-to-use processes, tools and accelerators for Oracle Cloud HCM
• We leveraged JIRA as a ticketing tool and maintained higher levels of support to end users to extract the best out of the Oracle cloud system.

Project: Oracle ERP, EPM and GRC insurance sector transformation

Context and challenges faced

A growing middle class, a young insurable population and increased awareness of the need for protection and retirement planning is driving the life insurance sector in India to new heights with customer service being key. Serving clients and agents is of utmost importance. Having a robust, scalable, reliable and flexible ERP system is an important step in enabling 8000 employees to serve the clients more efficiently.

• Need for ERP having lower total cost of ownership with the latest integrated, scalable and single technology stack vis-à-vis a large number of legacy applications having considerable maintenance efforts
• Need for enhanced real-time MIS and management dashboards to enable informed decision-making. Enhanced control over bottom line and efficient operations strategy. Actionable insights and input for new channel expansion.

Benefits achieved

• Automation: reduced manual reconciliation amongst systems and period closure duration helping in scaling up financial operations in line with ambitious growth plans
• Leading IT managed services practices: move to the globally accepted Oracle ERP solution to reduce ongoing support and maintenance costs.
• Unified reconciled view enabling effortless audit: Have a real-time, 360-degree view of operations data, MIS reporting and analytics emanating and culminating into financials. Reduced reconciliation effort, enhanced data integrity, robust system controls framework, system-built audit trails and workflows
• Smarter employee self service: enable employee empowerment through a lean and smart KPMG in India custom-built travel management system along with an easy-to-use mobile app built on top, making the ticket booking and expense filling process efficient, system-driven and lean.

Approach

Single ERP platform encompassing seamlessly integrated finance, advance supply chain, risks/controls and travel functions

Real-time, efficient and accurate end to end operations to financial information view. System-driven controls to enable faster internal/statuary audits and reduced revenue leakage. Enhanced spend control with wide ranging policies built in system

Empowered supply chain

End to end traceability of invalid and due invoices/payments with timely alerts and MIS. Online supplier experience with reduced TATS and enhanced discounting. Bottom line reduction and business scalability support. Enhanced self procurement through Oracle I-procurement employee improving efficiency and correct spend control with sharp analysis

Robust financial planning and tracking

Reduced ETA on ‘what-if’ analysis from three days to a few minutes with accurate system data using Oracle Hyperion. Monthly real-time planned versus actual variance analysis with efficient budget tracking and enhanced business strategy realignment. Automated-system-driven financial planning with reduced errors and tracking.

KPMG in India’s insights

• One team, one objective
• Early enablement and adoption
• Delivery excellence culture.

Project: implementation of OFSAA application using integrated risk and finance data model

Context and challenges faced

• One of the largest banks in the world situated in South Asia – needed to strengthen its ability to prepare and report to regulators, drive greater financial transparency, and provide more robust financial data to support business decisions.
• The Bank was facing challenges due to non-existence of reliable and granular data repository that completely reconciled to the General Ledger of the Bank.
• The transformation required implementation of a single, unified data model and infrastructure that provides one version of the analytical "truth" to business users across domestic and international operations.
• Bank chose Oracle financial services analytical applications (OFSAA) for risk and finance reporting specifically in the areas of – liquidity risk, interest rate risk on banking book, credit risk, funds transfer pricing, profitability management, operational risk and enterprise risk reporting.

Benefits achieved

• Implementation of OFSAA application using integrated risk and finance data model – Financial Services Data Foundation (FSDF) provided the bank a single and unified source that helped overcome data-reconciliation issues and provided a unified set of terms/language across the enterprise
• It helped the bank achieve advanced analytics of risk and finance, including risk-adjusted KPIs such as RAROC, RORWA, ROE and RWA-based planning
• Through this transformation, the bank achieved considerable mileage in terms of accuracy, completeness, consistency, auditability, flexibility and speed of delivery of analytics for regulatory computations and reporting and management reporting.

Approach

• The bank engaged KPMG to play the role of a trusted advisor as well as systems implementation partner
• We helped the bank to plan the project and manage it completely in this long transformational journey using the firm’s well-established procedures, implementation methodology and accelerators for analytics
• We engaged professionals with experience in finance, credit risk, operational risk and business processes with deep expertise in OFSAA, which was the software platform selected by the bank
• Our role also included organisational change management, training and building capabilities in risk-modelling, budgeting, planning, and other risk and finance processes.

KPMG in India’s insights

Governance is key

Keep key stakeholders up to date on the project, identify risks and solve problems quickly. Make sure that the project-management team is focussed on the plan, meet regularly and remove roadblocks consistently

Build right stakeholders ownership

Clear and correct ownership and responsibilities are critical for timely rollout of software that will have an impact on whole the bank

Phase-wise approach

We chose a phase-wise approach as it helped boost confidence with quick wins and keep resources focussed on remaining tasks

Data first

Data is the most important element in such large transformation projects. Handling complexity first helped identify the gaps and gave more time to resolve.