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      MAKE ERP SECURITY SMARTER

      An internationally active family-owned engineering firm was facing significant SAP security and compliance risks, as well as an IT support organisation under severe strain. This client case study demonstrates how KPMG significantly reduced risks and substantially improved employee efficiency and satisfaction through data-driven analysis, a new roles and permissions framework, and the deployment of an intelligent chatbot.

      3 Mio.

      data sets analysed per week to minimise risk

      80 %

      faster processing of IT requests

      Up to 60%

      automated manual tasks

      Client
      An internationally active family-run mechanical engineering company

      Sector
      Mechanical Engineering / Industry

      Project objective
      To reduce SAP security and compliance risks and significantly ease the burden on IT support.

      Technology
      SAP analytics software, data analytics, AI-powered IT support chatbot, Microsoft Teams

      Video: Dmitrij Spolwind explains how a new authorisation model and chatbot self-service can boost efficiency and reduce risks in the long term.

      The path to customer transformation

      Reduce SAP risks and ease the burden on support

      The company was faced with a significant SAP compliance and security risk: more than 80% of SAP users had incorrect or unintended permissions. At the same time, a small, three-person SAP support team had to deal with a very high volume of non-specific enquiries – without always having the necessary expert knowledge at their disposal.

      Three steps to secure and efficient SAP operations

      KPMG tackled the challenge in three stages: first, a comprehensive SAP scan was carried out, during which over 120,000 applications were analysed and several million data records were evaluated each week. Building on this, a new role and authorisation framework was introduced, and access rights were consistently reduced to the minimum necessary. In the third step, an IT support chatbot was integrated into Microsoft Teams, which automatically answers queries or creates qualified tickets – supported by KPMG’s in-depth expert knowledge and live insights into the SAP system.

      Faster. Safer. Happier.

      The client benefited in several ways: the processing time for enquiries fell by 80%, standard issues were resolved within seconds, and the productivity of the IT support team increased significantly. At the same time, compliance and security risks were significantly reduced, and staff satisfaction was boosted by faster and more reliable IT support. The solution is currently in operation and is being continuously developed.

      How we make a difference

      With data-driven solutions, in-depth SAP expertise and intelligent automation, we help businesses to make lasting improvements to security, efficiency and the user experience.

      KPMG. Make the Difference.

      Your contact

      Dmitrij Spolwind
      Dmitrij Spolwind

      Partner, Consulting, Lighthouse Germany - AI & Data Solutions

      KPMG AG Wirtschaftsprüfungsgesellschaft

      KPMG’s people can make all the difference on your transformation journey, because when technology is in the right hands, great things can happen.

      Discover how KPMG can help your business increase agility and resilience – and lay the foundations for holistic growth – through the personal insights, success stories and technology solutions shared by our consultants.

      KPMG. Make the Difference.