The digitalisation of payment transactions has far-reaching consequences for treasury departments.
Changes in the B2C environment: Consumer behaviour has changed massively in recent years, particularly in the areas of digital commerce (online shopping and direct payment), mobile point-of-sale payments (payment by smartphone via wallets or other mechanisms) and digital remittance (especially cross-border payments, often peer-to-peer).
In addition, an entire ecosystem of additional services is being created around payment processing, for example an expansion of the range of services to connect to online shops (payment gateways) or through the implementation of buy-now-pay-later offers. This creates additional flexibility in the B2C sector, which can potentially result in greater customer willingness to buy and therefore higher sales.
New digital currencies are also gaining relevance. For example, Tesla accepted Bitcoin payments and El Salvador introduced Bitcoin as its national currency. Although the success and the knock-on effect have not materialised, some central banks are looking into implementing central bank digital currency (CBDC). This will potentially lead to faster and cheaper cross-border payments, greater transparency and security and a boost to the digital economy.
Changes in the B2B segment: The Payment Service Directive II & III, which obliges banks to open up their infrastructure and enable third-party services by providing data via Application Programming Interfaces (APIs) (Open Banking), opens up the market to competition and promotes innovation.
An important development in corporate banking is real-time transfers, which allow more precise planning of money movements and can therefore reduce liquidity costs.
It is also possible to check whether customers' bank accounts actually exist. This currently still requires penny testing.
In addition, buy-now-pay-later models are also being implemented in the B2B sector, allowing companies to set themselves apart from the competition, as credit checks and debt collection processes are too expensive, especially for small companies.
Treasury as a corporate FinTech: In the past, FinTechs were primarily active in the B2C segment and development in the corporate client business was slow, but the new technologies and providers will also become established in payment transactions between companies. Treasury must define a strategy with global standards for dealing with FinTechs that defines a framework for action that fits the overall corporate strategy. It is also necessary to build up the necessary technology expertise to accompany the IT implementation or connection to ERP & treasury management systems so that a frictionless customer experience is made possible. Furthermore, the effects on cash and liquidity planning need to be analysed, as not every service provider provides daily or even real-time settlements or the existing credit balance is actually paid out in full.
For example, the following should be mentioned here:
- AliPay, Venmo, Paypal, amazonPay, Shopify, Mondu, Adyen (digital commerce)
- ApplePay, Samsung pay, paytm (mobile POS payments)
- Wise, Remitly Xoom (digital remittance)
- Yodlee (fraud prevention - checking the existence of accounts)