The digital transformation is gaining momentum, not least due to advances in the field of generative AI. In conjunction with rising cost pressure, this is increasing the demands on the efficiency of your own organisation.
Customers expect a fast, uncomplicated service and a hybrid customer journey.
The regulatory and social ESG requirements for insurers are increasing in quantity and quality, making sustainability an increasingly important success factor.
Platform approaches such as "Financial Home" go beyond the pure insurance product and enable better coordinated cooperation with third-party distributors.
New AI models offer the opportunity to address and support customers in a more personalised and tailored manner.
To ensure that they remain competitive in the future, insurers must actively tackle the challenges and opportunities mentioned.
The definition of future-proof strategies and the integration of more efficient processes and IT infrastructure are crucial here.
This goes hand in hand with the (agile) transformation of their own organisation and a realignment of their interaction with customers.
We help you to actively utilise the potential of the current and future insurance market.
We are characterised by in-depth industry expertise, end-to-end delivery capability (from strategy to (IT) implementation) and a holistic view of current trends and developments.
In doing so, we draw on our large network of experts within KPMG.
