Digital Transformation in Financial Services

Never before has the financial world been affected by a technological upheaval of this magnitude. Digitalisation is set to permanently change every niche of the financial sector. But how should the established companies in the sector react to this? The best way is with confidence. Because the current development is full of opportunities - if you know how to utilise them and set the right course now.

Digitalisation is full of opportunities - if you know how to use them

The important thing is to actively embrace technological change. Digital platforms, FinTechs and increasingly rapid, disruptive technological developments are seriously challenging the existing business models of financial institutions. How they respond to digital change drivers and meet new customer requirements is therefore crucial to their future success - because innovative solutions can help institutions become active drivers of digitalisation and tap into new markets and customer groups.

In this complex situation, financial institutions can rely on KPMG's in-depth expertise. We know what is important now in order to be successful in the financial sector in the long term. With our "Financial Services Digital Transformation" solution, we are the ideal partner for this multi-layered change process. Our holistic consulting services cover all facets of the digitalisation process - always individually tailored to the client's specific needs. From the development of digitalisation strategies and the establishment of agile organisations to the development and implementation of individual front-end solutions, we offer everything needed to actively support the financial sector in its digital transformation.

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Our range of services

In addition to holistic conceptualisation, coordination and implementation, we also provide support with specific issues relating to digital transformation in the private and corporate client business. Our special asset is that we can draw not only on our KPMG network, but also on a broad network of renowned cooperation partners and, thanks to our industry expertise, have a deep understanding of the individual needs of our clients and their challenges.

We offer our clients customised solutions along the entire transformation process:

KPMG Digital Strategy and Management
We support our customers in the development of their digitalisation strategy:
- Formulation of a digital vision / mission
- Development of a digital roadmap
- Setting up a digital PMO
- Etc.
KPMG Digital Business Model
We support our customers in the (further) development of their digital business model:
- Identification of new business models
- Development of new products and services
- Establishment of a platform and promotion of collaborations
- Etc.
KPMG Customer Experience
We support our customers in the target group-specific alignment of their digital products:
- Development of personalised products
- Introduction of a digital CRM
- Development of an omni-channel strategy
- Etc.
KPMG Digital Process and Organisation
We support our customers in the introduction and adaptation of necessary processes and organisational structures:
- Introduction and enablement of agile organisations
- Digitalisation of business and support processes
- Design of digital workplaces
- Etc.
KPMG Technology
We are able to support our customers in setting up the necessary digital IT architecture:
- Implementation of data analytics
- Development of an open banking platform
- Introduction of blockchain-based products and services
- Etc.
KPMG Digital People and Culture
We accompany the entire change process and enable people to think and work digitally:
- Development of a change story
- Coaching and support for digital leadership
- Definition of new digital collaboration models
- Etc.
KPMG FinTech
We network globally innovative business models of start-ups with banks to identify solutions for process optimisation or the development of new products:
- FinTech market scanning for specific problems
- Innovation Challenge via KPMG's own innovation platform Matchi
- Developing customised solutions with Accelerator-as-a-Service
- Etc.
KPMG Performance
We support our customers in identifying and realising efficiency potential:
- Development of performance programmes
- Supporting the implementation of performance programmes
- Development of (out-) sourcing strategies
- Etc.