Der Check-out im stationären Einzelhandel hat sich zwischen 2020 und 2025 grundlegend verändert. Technologische Innovationen, neue Kundenerwartungen und wirtschaftliche Faktoren treiben diese Entwicklung voran. Unsere Publikation „Evolution der Check-out-Prozesse im stationären Einzelhandel“ gibt praxisnahe Einblicke in die aktuellen Trends und die Auswirkungen auf Händler und Kund:innen.
Gernot Gutjahr
Partner, Consulting, Head of Technology Strategy & Operations
KPMG AG Wirtschaftsprüfungsgesellschaft
+49 30 2068-4495 Gernot
Gutjahr
Phone number
Focus of the issue:
- Personalized checkout systems
Despite a slight decline, traditional checkouts with staff remain important - especially for customers who value personal service. - Self-checkout (SCO)
These systems are increasingly establishing themselves as the standard and ensure faster processing with reduced personnel costs. - Mobile check-out
Apps for mobile payment are becoming increasingly important and give customers more flexibility and speed when shopping. - Automated walk-out systems
Although still in the pilot phase, these solutions are showing strong growth and offer a new, checkout-free shopping experience. - Main drivers of change
Customers want faster, more autonomous payment methods, retailers focus on cost efficiency and process optimization. - The challenges
High investment costs, security concerns, data protection and the increasing complexity of the IT infrastructure require specialized expertise. - Paradigm shift in IT support
Support today focuses on software, cloud services, interface problems and AI systems - far beyond traditional hardware maintenance.
The publication offers practical analyses and specific recommendations for retailers who want to future-proof the checkout process.