Tom Lurtz has many years of experience in the transformation of business models. With a view to digitization, his consulting focus is on changing organizational structures and processes as well as on customer relationships and product and service portfolios.
Specific consulting topics include Customer Experience programs, the establishment of Connected Products & Services (e.g. IoT), Customer Interaction strategies and the optimization of Operating Models in a wide variety of industries.
Diplom-Kaufmann (Graduate Degree in Business Administration)