Dorothee Ebert

Dorothee Ebert has been working in customer-centric consulting for over ten years. She supports corporate groups and medium-sized companies in the future-oriented alignment of their customer interaction. Her industry focus includes retail, consumer goods manufacturers, service providers and energy suppliers.  She is a cross-sector specialist in the field of customer insights and supports her clients in the B2B and B2C sectors in the identification and analysis of customer needs and the future-oriented alignment of the business model. A holistic view of customer needs is important to her, because "the areas of marketing, sales and customer service are merging more and more. Customers also do not distinguish from which area of the company they are being served. They expect a seamless customer journey across all channels."