“IT must see itself as an essential element of customer-centric value creation. This therefore requires holistic approaches to the transformation and management of the entire IT architecture. Cloud-based infrastructures are now an established part of the solution. In many cases, however, there is already a lack of transparency regarding systems, data and the relationships between them.”
Axel Luckhardt is a Senior Manager at KPMG and has been supporting financial services providers in various IT transformation projects for 10 years. In doing so, he covers many areas, such as IT strategy, IT management and enterprise architecture management.
Despite some very positive results, the sector is undergoing a process of transformation. Constantly rising regulatory requirements, sustained pressure on margins and changing customer behaviour are forcing institutions to adapt. High operational cost pressures, inefficient processes and siloed structures are driving the need for change. Today, customers primarily access financial services via digital channels. However, these influences are scarcely reflected in the institutions’ IT architectures to date, or only at the customer interface. Yet it is precisely in this environment, and in times of short innovation cycles, that it is essential to implement changes in a structured manner and to be able to systematically develop IT further. The move to the cloud can provide the momentum for a comprehensive transformation. This journey begins with establishing transparency regarding the architecture and identifying dependencies between systems. Working alongside your colleagues, Axel therefore supports you in developing and implementing future-proof and practical architectural models.