Dr Lucas Calmbach is a partner in the Consulting division and is responsible for the strategic growth area of Customer Experience (CX). He supports companies in designing and implementing holistic customer experience transformations – from strategic direction and business consultancy through to the technical implementation of integrated system landscapes and change management.
With many years’ experience in leading national and international transformation programmes, he combines strategic CX consultancy with in-depth technology and implementation expertise. His expertise covers, in particular, customer experience architectures as well as omnichannel and data platforms, with a special focus on integration, scalability and business value.