Building smarter cities with KPMG City Hub

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As urban populations continue to grow across Canada, cities are approaching a pivotal tipping point. Traditional approaches to city planning and development are no longer fit for purpose, and citizen satisfaction with government services is declining.

In the face of growing fiscal and operational challenges, Canadian cities must evolve beyond basic smart solutions toward integrated, sustainable strategies that streamline core systems and save time and money. At the same time, cities have an opportunity to boost citizen engagement and enable public servants to innovate and deliver higher-quality services.

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How we can help

Link every department and function with integrated service hubs

A smart city with KPMG City Hub features a fully integrated service hub. Pre-defined processes connect all core systems, enabling your public servants, elected officials, and citizens to communicate seamlessly, act swiftly, and stay well informed.

A secure and robust blueprint for all users

KPMG City Hub offers an innovative citizen service solution with integrations including finance, work orders, authentication, ESRI, Office 365, and online payment. The front-end web portal and back-end Office 365 portal are available on both desktops and mobile devices, enhancing usability and simplicity.

The self-service front-end web portal allows citizens to easily manage their profiles, submit service requests, chat with a virtual agent, access knowledge articles and FAQs, make payments, and more.

The back-end Dynamics 365 portal supports internal users with a range of customer service, marketing and field service tasks. System administrators, resource managers and call centre employees can collaborate across channels to perform tasks such as accessing customer profiles, conducting customer surveys, scheduling work orders, and managing records, workflows and service requests.

What can smart cities do?

Smart cities tap into a single central hub with access to a full range of departments, enabling municipal governments to engage and empower citizens and employees alike by:

Increasing automation: Manage content and build better workflows across channels
Streamlining workflows: Get service requests to the right people at the right time
Integrating data: Share and search data easily in a single secure location with call centre integration

Six essential features to streamline core functions

Activate every department

From animal services and road repair to permitting and taxes, citizens can access vital information, make requests, and submit payments from their devices.
Personalized experience

Empower citizens to self-manage their experience across various channels, including portal, text, chat, phone and voice. Enable personalization for notifications. Increase citizen satisfaction.
Simplified and transparent

Seamless integration into critical systems, including ESRI, payments, transportation, IoT and more, provides fast and real-time information.
Lead for the future

Support public servants to innovate and deliver more. Support new initiatives while reducing costs and improving efficiencies.
Eliminate manual tasks

Use pre-configured workflows. Easily modify or add new ones with the Power Automate engine.
Dynamic reporting

Easily access dashboards, reports and automation. Gain insights, spot trends. Lead with data to improve city services and departments.