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Understanding the class action
In June 2020, a Quebec consumer filed a class action against a ski resort over unused portions of 2019–2020 ski passes and related add-ons due to COVID-19 closures. The Court of Appeal of Quebec authorized the class action in March 2022, defining the class as:
“All consumers who purchased a 2019-2020 ski pass, including persons who also purchased the add-on.”
KPMG was appointed claims administrator in 2023. The administration concluded in summer 2024.
How we support the process
KPMG supported approximately 20,000 class members through the following activities:
- Bilingual website and claims portal design
- Bilingual notice and communication campaign
- Opt-out and objection process management
- Claims intake and direct payments to class members
- Settlement fund distribution via cheques and Interac e-transfer
- Ad-hoc reporting to parties
- Claims administrator reporting to the court
~20,000class members
The impact of our work
KPMG processed refund requests from about 20,000 eligible members. Approximately $300,000 was distributed.
Success stories
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