When it comes to functional transformation in the cloud, implementing a software-as-a-service (SaaS) platform is the beginning of the journey—not the final destination.
Many companies use managed services to continually optimize their platforms beyond the initial launch to achieve the desired business outcomes. In this model, service providers assist with software updates, configurations, process improvements, adapting to market change, and more—all on an ongoing basis. These services are delivered remotely, with predictable costs.
Key success factors
However, according to the latest KPMG and HFS Research Cloud Adoption Survey, only about 25 percent of companies are getting the long-term value they expect from SaaS. What accounts for this?
Based on our global survey of more than 700 business leaders, managed SaaS models range from IT-centric, ticket-based activities to more business-centric services that enable ongoing transformation. We call it the Managed Services Road Map, which is detailed in the report.
