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Creating value with AI remains a challenge

VoFor most organizations, AI is no longer a futuristic concept, but a strategic necessity. Although the potential of AI is undeniable, many organizations still struggle to move beyond initial use cases and pilots to realize scalable value. The journey is complex, and the challenges are very diverse: from data availability and technical implementation to workable governance, ethics, and ensuring that employees feel comfortable working with AI.

The public sector is no exception. Recent research shows that:

79% of government officials believe that AI can improve the efficiency of their activities¹
39% of government officials state that their employees have the necessary skills to embrace emerging technologies, indicating a skills gap in the workforce²
By 2028, 15% of daily work decisions will be made autonomously via agentic AI, compared to 0% in 2024³

Building AI-driven organizations together

At KPMG, we believe that AI is not there to replace people, but to enhance human potential. We support you in deploying AI to improve processes, stimulate innovation, and strengthen decision-making. However, success with AI requires more than just technology; it requires an integrated approach that aligns strategy, people, and processes. We are your transformation partner, not just a service provider. Our approach is based on six pillars:

Business-first approach: We don't just build technology; we solve real business problems.

A holistic approach: From idea to production, we support the entire process, with a strong focus on change management and building AI literacy.

Trustworthy AI: Trust is in our DNA. We integrate governance and ethics into every solution and help you successfully navigate regulations such as the EU AI Act.
Sector-specific expertise: Our local and global teams bring in-depth sector knowledge and benchmarks tailored to your industry for maximum impact.

Context-driven solutions: Every organization is unique. We take the time to understand your culture, capabilities, and ambitions so that our approach aligns with your specific needs.

Human-centered AI: We design AI solutions that enhance human capabilities, putting people at the center of every decision.

We support you throughout your AI transformation journey

The path to value creation with AI is rarely straightforward. It requires diverse skills, cross-functional collaboration, and a clear strategy. KPMG supports you at every stage:

Accelerate your AI journey with KPMG's AI Jumpstart. We help organizations quickly move from an AI idea to a tangible, working prototype.

Identification and development of AI use cases: Identify, prioritize, and develop realistic use cases into prototypes or minimum viable products (MVPs).
Safe experimentation environment: Create a safe environment where employees can easily experiment with AI technologies:
- KPMG Workbench is our centrally managed AI platform that drives innovation, collaboration, and scalability across our network. Built on Trusted AI principles, it enables consistent, secure AI delivery for our people and clients.
- RIVA is our secure platform for developing and implementing AI solutions with client data. It supports bespoke applications, ensures compliance, and enables efficient, flexible experimentation across a wide range of AI use cases.

We help you go beyond ad hoc experiments and ensure that your AI investments directly contribute to your organizational goals. Our team works with you to develop and implement a clear, long-term vision and a concrete action plan.

AI maturity assessment: Evaluate your current data, technology, and organizational readiness and benchmark yourself against similar organizations.
AI vision and goals: Define a strategic AI vision and tangible goals to align your AI initiatives with your core business objectives.
Formulation of an AI roadmap: Create a realistic action plan with clear milestones and capacity requirements to move forward step by step and integrate seamlessly with ongoing initiatives and projects.
Design of an AI organizational model: Define the competencies, functions and roles, governance, processes, and partnerships needed to build, implement, and manage AI effectively and securely.
Transformation of the business model: Guide you through the organizational change to transform your processes, governance, and people into a more AI-driven organization where people and AI (agents) work together.

KPMG is notably part of Digital Wallonia’s Start AI expert pool. Through this program, we support you in identifying the potential of artificial intelligence within your organization by defining your strategy together, prioritizing high-value use cases, and developing a clear roadmap.

The success of AI depends heavily on end users and their level of adoption. We empower your employees to work confidently with AI.

Strategic workforce planning: Assess the impact of AI (agents) on your employees and develop a plan to retrain, reskill, and adapt your organizational structure.

Change management and adoption: Design and implement customized change management programs to foster a culture of AI adoption.

AI literacy and training: Equip your teams with the knowledge and skills to work confidently with AI and help employees understand how to interact with and supervise agentic AI systems, so they can leverage them effectively while maintaining accountability.

Turn your AI vision into reality. Our data scientists, architects, and developers build and implement robust, secure, and scalable AI solutions supported by a solid architecture. We also help you get the most out of the AI functionalities within your existing technology landscape.

(Gen) AI solutions: Build and integrate advanced AI and generative AI solutions, ranging from predictive analytics and decision intelligence to content, code, and knowledge generation, and unlock new efficiency, personalization, and innovation across all business functions.
Advanced analytics and machine learning: Create machine learning algorithms tailored to your context, using leading practices in modeling, monitoring, explainability, and transparency.
Agentic AI (or AI-powered automation): Build autonomous AI agents for intelligent process, document, and workflow automation, enabling full automation with minimal human intervention. From agentic AI design and implementation to document and knowledge automation and AI workflow orchestration.
Copilot implementation: Design a Copilot strategy to increase your productivity and improve your customer experience.

Trust is in KPMG's DNA, making it central to every successful AI strategy we help shape. We help you prepare your data for AI, embed ethics and governance into your AI initiatives, identify and manage risks, and stay compliant with a rapidly evolving regulatory landscape.

AI risk management framework: Develop a comprehensive risk framework to promote ethical and responsible AI use across all types of AI and throughout the entire lifecycle of AI solutions.

AI compliance: Meet legal requirements, including the EU AI Act, with confidence and pragmatism. This includes robust control of purchased AI, AI embedded in existing software, and AI used online.

AI governance: Assess, establish, and implement governance frameworks, operational models, policies, and procedures to support responsible AI use, achieving maximum value at a controlled level of risk. Implement technical and governance solutions that enable continuous oversight of agentic AI systems.

AI assurance: Test, examine the evidence, and report on the management processes and controls related to the responsible use of AI technologies.

Data management and governance: Ensure that your data (including synthetic data) is fit for purpose and that there is a structured approach to areas such as data quality, diversity, traceability/lineage, and labeling/annotation, taking into account the business objective(s) and the AI technique(s) used.

Some recent projects in the public sector

AI playbook: Together with Digitaal Vlaanderen, we developed a practical guide to help Flemish government agencies get started with AI.
Copilot deployment and adoption: Oversaw the deployment of Microsoft Copilot to 10,000 professionals within the Flemish government.
AI vision and use cases: Assisting various entities in defining their AI vision and identifying the most relevant use cases.

Ready to get started with AI?

KPMG in Belgium combines local AI talent with global expertise in emerging technologies and dedicated sector knowledge. Contact us for an introductory meeting and discover how we can help you unlock the full potential of AI.