De-risking EMR migration for Torres and Cape Hospital and Health Service

Unifying patient records to improve care and data quality

Torres and Cape Hospital and Health Service (TCHHS), one of Australia’s largest healthcare providers for Aboriginal and Torres Strait Islander communities, partnered with KPMG to unify patient records across multiple systems.

The project aimed to improve continuity of care, data quality, and operational efficiency across a vast geographic region.

About the client

Client: Queensland Health

Project: EMR Data Migration for Torres and Cape Hospital and Health Service

Location: Torres Strait / Queensland

Sector: Healthcare and Human Services

Services: KPMG Data Migration

What was needed

Streamlining of records

TCHHS faced challenges with fragmented patient records spread across three systems.
Unifying data structures

Each system had different data structures and terminology.
Ensuring continuity of care

Continuity of care was critical for transient patients with complex, chronic conditions.

What we did

KPMG managed the migration of data from 11 hospitals, consolidating millions of data elements and over 20,000 unique patient records into a single system.

Data quality, accuracy, and completeness were prioritised throughout the migration process, with a collaborative approach, involving clinical staff and frontline workers to correct and validate the data at source.

Data quality dashboards were implemented to identify issues, monitor improvements, and provide transparency for staff. The project was treated as a business-led initiative rather than purely a technology exercise.

What we delivered

Successful go-live with frontline staff having immediate access to unified patient records
A reconciliation rate of 99.998%
Improved data quality and consistency, leaving data in a better state post-migration
Enhanced continuity of care for patients travelling within the Torres Strait and Cape catchment
Strong collaboration between TCHHS and KPMG teams ensured stability and confidence in the new system.

Find out more

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