Manage the student journey with Microsoft Dynamics 365

The world of education has changed. Higher education has gone global, courses are online, and competition is vast in the education sector.

Educators are under increasing pressure to attract, recruit, and retain the best students and researchers in order to secure vital funding and future customers.

KPMG Student and Commercial Engagement delivers Microsoft Dynamics for Higher Education, which provides the necessary tools for institutions to attract students more efficiently, improve their experience throughout their studies, and maintain ongoing relationships as alumni.

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Empower your team to plan and deliver marketing campaigns, events and information across channels and measure the responses. You can add Microsoft Social Engagement tools to help you monitor sentiment, address any complaints and create a conversation across social media channels.

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Process applications efficiently and deliver a better student experience. Microsoft’s highly visual dashboards and in-depth reporting help you to identify which programs are connecting with prospective students.

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Case management empowers your staff to deliver the best student experience possible by efficiently resolving any student issues and making recommendations on how best to solve problems, and even identify them before they happen.

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Alumni and stakeholder management

Today’s students are tomorrow’s graduates and ambassadors. Manage every aspect of your alumni and stakeholder relationships, including communications, events, mentor programs, micro-credentialling and fundraising.

KPMG Student and Commercial Engagement – Case studies

Microsoft Dynamics 365 implementation at UNSW

Hear from UNSW on how implementing Microsoft Dynamics 365 assisted them in managing student experiences, improving staff productivity and saving costs.

UNSW is a leading Australian university, one of the group of eight, and ranks among the top 100 universities in the world. UNSW selected KPMG as their Microsoft partner to deploy Microsoft Dynamics 365 (CRM) to manage their student experience from the moment a potential student shows interest in the university to becoming an alumni.

Dynamics 365 allowed the university to replace 17 different CRM systems and datasets with a single consolidated solution across the University. It was deployed across all eight UNSW faculties and provides huge benefits to staff productivity and cost savings.

Client case studies

Read how Flinders University called on KPMG to unlock a crucial Microsoft Dynamics 365 enhancement to manage confidential student cases. Read more >
Read how UNSW saved $250,000 in its 2018 marketing and recruitment budget with the Dynamics 365. Read more >
Read how Charles Sturt University built a 360-degree student view and streamlined engagement with KPMG and Microsoft. Read more >
Read how University of Newcastle transforms with the help of KPMG and Dynamics 365, and strengthens links to students and strategic partners. Read more >

CRM has become so much part of our service ethos and provides a strong, consistent, timely, effective service to students.

Frieda Mahler

Working with Microsoft

Flexible deployment
Deploy on-premises, or in the cloud on Australian data centres ensuring data sovereignty and meets all statutory requirements.

Designed for mobile devices
Empower your team to work on the go.

Speedier ROI
With a familiar user-friendly interface, get your team up and running quickly with limited training

Peace of mind
It’s a proven trusted solution used by universities in Australia and around the world.

Superior integration with Microsoft business applications
Seamless integration with the productivity applications your team uses everyday including Office 365, Skype for Business, SharePoint, Power BI, and Microsoft Dynamics 365

Designed for future growth
Help ensure your systems are future ready

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To talk to us about Microsoft Dynamics, click below to email us or call us on 1300 197 960.