Nadya Nichols

Director, Customer & Operations Advisory

KPMG Australia

Nadya Nichols is a Director in KPMG’s Management Consulting practice in Victoria. She joined KPMG in November 2009 with a background in the telecommunications industry.

Nadya has worked on a wide range of transformation programs, helping clients to improve customer experience and business performance. Her focus is on customer service and channel experience improvement, operations optimisation, and technology enabled business transformation. Nadya is passionate about leveraging technology and data to help clients realise their growth ambitions.

  • Channel optimization
  • Customer and Growth
  • Customer experience optimization
  • Data and Analytics
  • Digital-driven transformation
  • Operational efficiency, strategy
  • Telecommunications
  • Grenoble Graduate School of Business, MBA

  • Moscow State University of Technology "Stankin". Bachelor, Computer Science

  • Project Management Professional, PMI