Carmen is Partner in Charge of KPMG Customer and the KPMG ASPAC Customer group.
KPMG Customer Australia is a practice of more than 200 customer-focused professionals delivering transformational strategy, service design, experience, reputation and operations that help clients grow through customer centricity.
Carmen’s focus sits in financial services, delivering front and middle office transformation and advisory services focused on customer experience, technology transformation and customer outcomes.
Carmen has more than 20 years’ experience managing complex, multi-regional marketing and communications opportunities for clients.
She was based in London for over 15 years, and has worked with leading international brands in London, Europe, USA and Australia.