Press Release | 29 July 2020

Workforce shaping to adapt to a new reality

Workforce shaping to adapt to a new reality

Charoen Phosamritlert, Chief Executive Officer, KPMG in Thailand

Bangkok, 29 July 2020

Due to recent economic challenges brought on by the pandemic, many organizations will consider, among other things, reshaping their workforce. Workforce challenges tend to be viewed through a traditional workforce planning lens – the number of people or positions an organization has or need. Instead, workforce shaping is a discipline for organizations to articulate an intelligent and strategic understanding of the workforce they require in the next five to ten years. The need for this accurate workforce forecasting and planning had never been more critical amid the onset of AI and robotics – COVID-19 has created an even more urgent need. The global pandemic is forcing organizations that want to continue to thrive to bring forward their strategic planning efforts and apply them to more immediate futures.

Each organization’s workforce is unique and therefore organizations must determine the optimal mix of their workforce by adopting the principle of ‘Five B’s’.

  • Buy: Consider the number and mix of permanent employees your workforce needs
  • Build: Build your talents by upskilling and reskilling
  • Borrow: Not all employees need to be permanent. In certain cases, it is more optimal to borrow contingent contractors and consultants for specialized or one-off projects.
  • Bot: Use technology to your advantage. What roles can be augmented by using bots?
  • Base: Consider the mix base options organizations can offer to it workforce (offshore, physical environment, shared services, online working, etc.) to best optimize your workforce and facilities.

“As organizations exit lockdown and move into the phases of recovery and the new reality, this approach to workforce shaping must be constantly reevaluated and repeated,” says Charoen Phosamritlert, Chief Executive Officer, KPMG in Thailand. “Leaders within the people function that support their organization through this process will find their transition into the new reality smoother. This iterative approach will better position organizations to thrive in response to external influences.”

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Thai version: ปรับเปลี่ยนโครงสร้างพนักงานเพื่อตอบโจทย์การทำงานยุคใหม่


About KPMG in Thailand

KPMG in Thailand, offering Audit, Tax, Legal and Advisory services, is a member firm of the KPMG network of independent firms affiliated with KPMG International Cooperative.

About KPMG

KPMG is a global network of professional services firms providing Audit, Tax, Legal and Advisory services. We operate in 147 countries and territories and have more than 219,000 people working in member firms around the world. In Asia Pacific, KPMG operates in 20 countries and territories with more than 46,000 people in members firms in the region. 

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