KPMG 2023 Banking CEO Outlook

In an atmosphere of persisting global economic and geo-political uncertainty, we checked in with 142 Banking CEOs from across the globe, to better understand their priorities, and the challenges and opportunities their businesses are presently facing. While this cohort of banking leaders acknowledged that significant headwinds continue to influence the global economy, with a corresponding impact on the financial wellbeing of their clients, they expressed confidence in the growth of their industry and organizations over the next three years. While these CEOs remain vigilant to the disruptive forces and risks on the horizon, they showed confidence in their ability to weather current conditions and move forward with important investments in talent, technology, ESG and inorganic growth that will provide a clear return on investment.

In addition, their perspectives on issues such as climate transition, M&A, generative AI, cyber-security and hybrid work models reveal that, while much progress has been made to strengthen and transform their organizations, they believe that considerable effort remains to achieve readiness for a greatly changing world.

Banking leaders maintain a positive outlook for the next three years with an underlying confidence in their growth momentum for their organization and an emphasis on digitalization and talent retention. With a strong appetite for M&A, if the right conditions arise, most are prioritizing expansion of their workforce skills and capabilities. And, in an admittedly more complex operating environment, CEOs are favoring a more collaborative and shared approach to leadership.

With most stakeholders now expecting companies to have an ESG strategy embedded into their business models, bank CEOs appreciate the importance of investing to achieve their stated ESG and net-zero commitments, particularly in the areas of climate change and Diversity & Inclusion. Many are investing now to deeply hard-wire ESG across their business, to go beyond compliance demands and reap a longer-term return on investment.

As banking leaders recognize the need to welcome more diverse talent, develop and retain specialized skills, and model values-based work cultures, their acceptance of hybrid work models is evolving, although they do want to encourage greater in-office work to help foster team cultures, communication and collaboration.

Survey participants expressed a strong enthusiasm for the benefits of generative AI and are prioritizing investment in these technologies. While they are highly attuned to the challenges that arise in tandem with technology adoption, including the increased risk and frequency of harmful cyber-attacks, they expect a clear return on these investments and recognize the need to fortify their institutional safeguards.

Methodology

About the KPMG 2023 CEO Outlook

The 9th edition of the KPMG CEO Outlook, conducted with 1,325 CEOs between 15 August and 15 September 2023, provides unique insight into the mindset, strategies and planning tactics of CEOs.

All respondents have annual revenues over US$500M and one-third of the companies surveyed have more than US$10B in annual revenue. The survey included leaders from 11 markets (Australia, Canada, China, France, Germany, India, Italy, Japan, Spain, UK and US) and 11 key industry sectors (asset management, automotive, banking, consumer and retail, energy, infrastructure, insurance, life sciences, manufacturing, technology, and telecommunications).

NOTE: Some figures may not add up to 100 percent due to rounding.