Top three priorities

The global pandemic caused the economic downturn and a complete shift in ways of working. As shown in the KPMG 2020 HR New Reality Pulse Survey, the three biggest shifts in HR priorities have been: taking steps to safeguard the experience and well-being of employees, helping leaders develop new management and leadership skills to support remote working, and redefining/further enhancing the culture to emphasize digital mindset, virtual working and agility. HR has become a preeminent value driver and plays a significant role in these changes.

Source: KPMG 2020 HR New Reality Pulse Survey



In a challenging world, driving a highly competent and adaptive workforce is a significant factor of the new reality.

Tidarat Chimluang
People and Change Advisory Lead
KPMG in Thailand

How does this impact the people agenda?

As all of these scenarios are emerging and turning into the new reality, it is important not to look at them in isolation, but together in a big picture as well as those changes to the workforce itself. All of this amount to a heightened pressure for HR to deliver a competitive advantage. As a result, chief executive officers look to HR to take on a considerably broader and deeper set of strategic responsibilities than ever before. Amid the disruption, one thing is certain: HR as we know today will not have the shape and size of HR organization of the new reality.

Source: Future HR 2019 Survey

How KPMG can help

In People and Change Advisory, we focus on the human experience in business transformation according to this challenging situation. We support the development of strategies for the attraction, development, motivation, retention and management of the right people with the right skill sets and right experiences to deliver the goals of the organization. We work with our clients to develop HR strategies, programs and plans that enable the HR function and line management – working together – to ensure that people are capable and motivated to deliver on the business strategy. We believe that HR transformation should align with organization and business strategy to put the appropriate structure, capabilities and systems in place to enable the HR function to deliver value to the business. Our People and Change professionals help companies in the following ways:

How KPMG can help you

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