Digital health has significantly shifted patient expectations in service delivery. The pandemic gave telehealth, health apps and connected devices a massive boost, enabling patients to easily access medical attention and track their vitals using smartphones.

This has led to rising expectations of on-demand services that deliver better standards of care and cater to the busy lifestyles of patients.

Digital services offer healthcare providers the potential for cost and time savings. For instance, online tools can be used to screen non-critical and mild cases so those who require emergency treatment can be attended to promptly. Such tools can also help manage workload and resources, ensuring they are efficiently spread out.

Amid the high-tech promise of healthcare, however, lies an essential component: the human touch. Not every patient prefers remote consultations; some may value in-person medical appointments.

As we move towards a new frontier of care, how can healthcare providers strive to make people feel cared for and connected at the same time?

In an interview with Healthcare Asia Magazine, KPMG in Singapore’s Guillaume Sachet shares insights on these trends and the support needed to adapt to emerging challenges.

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