Voices on 2030: Digitalising government

Cognitive technologies enable natural and intuitive human interactions

Government in the next decade is largely predictive, and feels somewhat invisible, with tech-enabled services and analytics that wrap around the needs and expectations of the citizens. 

Government services are seamless and intuitive

Sensors and Internet of Things (IoT) data are used to predict citizen needs; metaverse service channels provide interaction; and augmented humans and bots deliver on expectations. 

Web 3.0 unlocks a world of new possibilities 

 Web 3.0 and the metaverse have created spaces where citizens can interact with government, healthcare professionals, private companies and communities. Increasingly, virtual worlds become the channel of choice for citizens and governments.

Governments rethink their role in a decentralised world

The rise of Web 3.0 and the metaverse power a shift in how governments regulate industries, through to the way they develop and deliver services.

Agile, cooperative and resilient operating models

Many governments now actively ‘crowdsource’ from citizen developers to create a resilient and agile network of capabilities that drives diversity and enhances trust. 

Transformation takes on many shapes in the public sector

Governments are quickly developing their capabilities across domains to transform the core fundamentals of what they do, how they do it and where it gets done.

People take ownership of their own data

Consumers have moved quickly to adopt the decentralised and self-sovereign data aspects of Web 3.0. Citizens and businesses are eagerly taking their data back from centralised and opaque data lakes they resided in before.

Trust and data security are redefined

 The ownership of every piece of data is documented, powering trust in a Web 3.0 environment. Increased accessibility to new technologies such as quantum computing also reshapes the way security is managed. 

Governments are forced to adapt 

Demands for a different way of organising data has led governments to focus on creating innovative solutions and platforms that respond to the needs, wants and expectations of citizens and customers.

Low-code/no-code solutions and automation tools are commonplace

With low-code/no-code platforms, almost every citizen has the tools and capabilities they need to create or customise an app. Drag-and-drop user interfaces and pre-built components are replacing line-by-line coding. Citizen developers are everywhere.

Citizen developers are transforming their lives and organisations

The adoption of low-code/no-code gives workers the power to customise solutions to meet their needs and realities, driving enhanced productivity and efficiency. It also empowers public and private organisations to become more agile and customer-centric. 

Digital natives and new capabilities change the nature of work

Newer generations of public sector employees are already comfortable using a wide range of tools and solutions in their day-to-day jobs. In the future, they don't want to just use them — they want to help create them, be a part of their evolution and guide their future use.

ESG progress is accurately measured 

Sensors and IoT devices provide detailed data on actions and activities. Individuals get an alert if they exceed carbon footprint limits, companies can track the source of their carbon emissions, governments can track emissions by entity, location and time.

Digital twins and virtual worlds hold up mirrors

Investments into space infrastructure helps measure and manage environmental change on earth. A combination of different data sources provides a clearer picture of human impacts and risks. 

Government investments spark sustainable growth

Government investment helps spawn growth industries and service areas that serve the wider population, create new jobs, attract talent from overseas and drive further investment.