The financial services sector is undergoing unprecedented change.

To explore the future ahead, KPMG asked 30 Voices to place themselves in 2030 and reflect back on the last eight years. The 30 Voices in this report are senior executives representing every facet of the financial services industry, from incumbents to challengers, big tech firms to investors, academics and more. Taken together, these Voices culminate in a valuable collection of insight and expertise. Their predictions span five areas in which KPMG envisages dramatic change.

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30 Voices on 2030: The new reality for financial services

Discover more perspectives from 30 Voices representing the multi-faceted financial services industry.

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Predictions for 2030

The industry shifts from being suppliers of products to market makers to address climate risk and social impact, and redefine consumption behaviour.

The sharing economy comes to financial services with a proliferation of new market infrastructure, utilities, partnerships and entities.

Financial inclusion is realised as social impact, embedded finance and digital currencies converge.

Ecosystems trump individual organisations for competitive strength.

Open data allows all industries to equally partake in financial services provision at point of need, removing legacy financial services industry competitive moats.

Through regulation, customers regain ownership over the use of their data, with new commercial models for access and consent.

Business models are data-driven as AI enables granular decision making and personalised services at scale.

Legacy institutions employ multiple business models concurrently to maintain margins.

Decentralised models have entered service in the fields of digital identity, payments and trading.

Transforming data becomes 'the product' and drives intellectual property management into the mainstream.

Partnerships and open data promote economies of scale over in-house services.

Corporate functions and financial market infrastructure transform their cost bases in response to industry-wide digitisation.

Systems and design thinkers are the minimum benchmark for capability for all talent.

Talent strategies embrace access to skills across ecosystems - partnerships are formed to access and share skills.

Retention and the war for talent has intensified - diversified work experiences create a virtuous cycle for talent and organisations.

Listen to the voices of change

Let these 30 prominent figures share their vision for the future of financial services.

Susan Hwee


Ricky Lim

BCS, a subsidiary of NETS

Tinku Gupta

SGX Group

Gregory Van


Peter Tay

NTUC Income

Diana Britt


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