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The banking and finance sector in Aotearoa New Zealand is experiencing a period of transformative change.
Groundbreaking technological innovations, evolving consumer expectations, and regulatory changes are reshaping the industry. Banking and financial institutions play a crucial role in our economy, acting not only as financial intermediaries but also as pillars of societal trust and innovation. As digital transformation unfolds, customer behaviours are evolving. The demand for seamless, personalised experiences is pushing organisations to innovate and adapt with agility and creativity. This report explores the factors driving transformation in the banking and finance sector, alongside actionable recommendations to ensure New Zealand’s banking and finance sector is set up for success in an evolving landscape.
Navigating tomorrow for Aotearoa's banking and finance sector
Insights across digital and transformation, risk and regulation,
and sustainability.
Key insights
Digital-first experiences
The digital revolution has led to enhanced operational efficiencies and a significant shift in customer expectations.
The drive for seamless digital-first experiences compels organisations to innovate at an unprecedented pace.
Evolving risk management
With the rise of cyber threats and financial uncertainties from global events, the necessity for a robust, forward-looking risk management framework is more critical than ever.
Banks and financial institutions must be resilient, agile and equipped to anticipate and mitigate risks.
Regulatory complexity
Compliance with an increasingly complex array of local and international regulations remains a challenge.
New Zealand banks and financial institutions must balance these demands while maintaining trust, integrity, and transparency.
Embracing sustainability
Sustainability, alongside ESG more widely, is emerging as a cornerstone of strategic priorities.
This shift is driven by regulatory requirements and growing consumer and stakeholder awareness.
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