In these uncertain times, our people’s strength and resilience have stood out more than ever. They have adapted and collaborated to propel us forward and serve our clients and communities, and support each other, through the challenges.
This year has been a time to listen — to understand the physical and mental pressures our people were feeling in real time and respond with empathy and support.
To encourage an ongoing dialogue, we put a proactive listening strategy in place, conducting regular open forums where our people could convene, share experiences and talk about the support they needed, in their work and personal lives.
We used what we heard to adapt to the needs of our people. It was important to acknowledge and respond to the need to look after families, as many were working from home with children or needing to provide care for other family members, and some working for extended periods in isolation or living on their own.
We are supporting our people by providing guidelines and leading practices for working virtually. To enable managers and teams to stay connected, we continue to provide support for key processes such as onboarding, performance management, as well as focusing our efforts on supporting mental wellbeing.
Throughout, our culture and Values have continued to be our compass, guiding our action and responses.
Our Values, which we refreshed in early 2020, have been our guide through the pandemic, ensuring we live our Purpose as an organisation and lead with empathy at all times.
Empowering and connecting our teams through technology
With the technology and flexible working environments we have in place, our people were able to adapt to a virtual working environment in a matter of days. We have used our state-of-the-art technology platforms, helping us to ensure that when the time is right, our people can safely return to the office.
Ongoing learning is fundamental to our business and our people, and this has not changed as a result of the pandemic. During this period, we have further digitised our learning environment and we have seen an incredible uptake from our people with our virtual learning platforms. We continue to invest in our people’s skills and capabilities, not only around our new solutions and the emerging technologies so critical in today’s digital world, but also to reskill to meet the shifting demands of our firms’ clients.
More than ever, it is now key to offer our people an inclusive culture where they can come together to share feelings and challenges. Inclusion and diversity are at the heart of who we are, and we are committed to promote a culture where authenticity is valued, and open dialogue is encouraged.
Adrienne McCarthy
Director,
People, Performance and Culture,
KPMG in Malta
Throughout this webpage, “we”, “KPMG”, “us” and “our” refers to the global organization or to one or more of the member firms of KPMG International Limited (“KPMG International”), each of which is a separate legal entity. KPMG International Limited is a private English company limited by guarantee and does not provide services to clients. Member firms of the KPMG network of independent firms are affiliated with KPMG International. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.