Two key drivers, convergence and competition for access to the homes and businesses of customers, are pushing many of the trends in both fixed line and wireless communications services around the world. Despite declining prices in many areas, the outlook for the telecommunications industry is positive.

Digital convergence is driving expansion and growth in the telecommunications and media industries, bringing new opportunities for profit as well as spiraling operational demands. Over the past 10 years, large and small companies across all industries have invested in, or considered investing in, digital strategies. But for all the hype and enthusiasm, few have worked out the right business model to succeed in the new digital era.

Many of today’s companies are now addressing the operational risks and challenges inherent in their digital strategies — whether monetizing new digital assets or ensuring that internal financial, IT and other systems are integrated and functioning well globally.