KPMG has been named a worldwide Leader in the IDC MarketScape: Worldwide Operations Improvement Consulting Services 2023–2024 Vendor Assessment.

The report states that: “Clients describe KPMG as an organization that listens carefully to their needs and as a steadfast transformation partner supporting clients' long-term success.” And “KPMG's assessment methods and playbooks provide a practical baseline for organizations making operation model shifts. The company exhibits patience through its willingness to listen and sense a problem instead of rolling through a set approach with clients.”

We are proud of the commitment that KPMG firms have demonstrated in building a leading Operations Improvement capability focused on helping clients achieving lasting change through adopting leading practice and digital transformation.

The report mentions: “KPMG is seen as a practical and patient firm that can pivot when necessary. These three aspects are not always possible with business consulting providers that support operations improvement work.” 


KPMG firms are able to harness their extensive operational improvement expertise and combine it with KPMG’s suite of digital transformation solutions.

KPMG’s Operational Improvement capabilities offer both breadth and depth. Covering the broad range of organizations’ critical functions, including (but not limited to) Finance, Procurement, Supply Chain, Marketing Sales and Service, KPMG firms help clients transform by starting with the model answer, based on KPMG’s deep functional expertise and KPMG’s functional target operating models - pre-configured for the leading technology platforms.

KPMG firms bring the power of the KPMG network to help clients bring their strategy to life by harnessing the Connected. Powered. Trusted.  suite of technology solutions to enable enterprise and functional transformation, laser focused on value creation and the delivery of differentiated customer experiences. We believe that our approach, solutions, and commitment to clients set us apart.

The report concludes “KPMG is a good choice when you are looking for a practical operations improvement provider that can pivot to your needs. The company is suitable for organizations looking for global operational improvement in building modern, intelligent, resilient, trusted enterprises that deliver value. The company provides a phased plan to deliver capabilities and implementation execution support to launch and enhance solutions. KPMG's approach is appropriate for lower-maturity organizations that need a lot of support and guidance and higher-maturity organizations seeking a provider that can collaborate on their near and long-term visions. The company can support both types of clients due to its willingness to ask questions and listen to client needs.”

We are thrilled to see KPMG’s recognition in this research. It reflects the know-how that KPMG member firms’ consultants bring to their local markets and the value that our Connected. Powered. Trusted. suite of solutions contributes to complex transformation programs. Our industry know-how and Future of insights are a key factor in our ability to deliver these solutions effectively. At KPMG, we remain focused on creating value and helping clients transform to deliver better business operations and customer experiences. We work shoulder to shoulder with them to help create lasting change and drive continuous opportunity.

Julio Hernandez
Principal, KPMG in the US
Global Customer and Operations Service Line Lead

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