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KPMG FAS Newsletter Driver Vol. 04 June 2019

Focusing on three industries-consumer & retail, healthcare and hospitality(IR)

Surviving the perfect storm

The transformational “perfect storm” concurrently taking place in the context of regions, demographics, and technologies has been rewriting the rules of businesses everywhere. One of the industries most deeply influenced is the consumer and retail sector.

Industry Outlook: Creative Disruptions
Driven by irreversible waves of commercialization of digital technologies, IT giants, called platformers, continue to grow in the global market. In an era when new technologies are rapidly transforming not only existing products and services but also social systems as a whole, companies are more pressed to clarify their corporate visions and provide what their customers really expect on a timely and multi-channel basis. Focusing on the three industries-consumer & retail, healthcare, and hospitality (integrated resort), “Close-up” articles of this issue discuss the mid- and long-term challenges in those sectors as well as the new models of customer-centric businesses.