Next Gen Retail: Vol. 2

"Inflation is changing consumer behaviour and purchasing patterns and we expect to see a growing emphasis on price promotion and the marketing of special offers in some sectors as consumers shop around for deals" said Keith Watt of KPMG Ireland.

Commenting on the challenges being faced by business, Keith said “The findings will give food for thought to business leaders in many sectors including hospitality and leisure, already facing its own challenges in terms of staff availability and rising input costs.”

Non-essential retail is also being hit by reduced spending, with over three quarters of customers stating they are spending less on clothing (78 percent) and household DIY budgets (74 percent). Meanwhile, getting the best price continues to be the number one priority for almost two-thirds of consumers (64 percent).

More than half of consumers older than 45 are shopping around more often for motor fuel. Meanwhile, women & those in rural areas are shopping around more for better value on clothing. Conversely, younger consumers were more likely to report increased spending on subscription services such as Netflix and Disney Plus, with many hiking their prices in recent months.

Commenting on the varying impacts by sector and demographic, Keith Watt said “These consumer trends vary depending on whether customers are in rural or urban areas, and by age, so understanding your customer base and focusing on demographics where there are still opportunities will stay vital as price pressure is felt across the economy”.

Price is also driving buying decisions to the detriment of socially conscious shopping factors, such as buying Irish and sustainable buying. 40 percent of customers ranked buying Irish as the least influencing factor, an increase from 36 percent when surveyed in December 2021. Over half of consumers (53 percent) also rejected introducing additional charges for excess packaging from goods purchased online.

However, while only 3 in 10 (29 percent) are looking for sustainably sourced and/or produced goods, this was this was more important to gen-z consumers aged 18-24 (33 percent). Even more strikingly, younger consumers were far more likely to be positively influenced by retailers that support good causes, with 50 percent aged 18-24 ranking it as important, and 39 percent for 25-24-year-olds, compared with only 36 percent on average across all age groups.

With the lifting of COVID-19 restrictions, consumers have adopted a mix of online and offline shopping, except for groceries which remains mostly offline. Gift shopping online has seen the largest decline compared to when consumers were asked in KPMG’s December survey. However, younger cohorts continue to purchase more online than their older counterparts.

Consumers' expectation of their levels of online shopping over the next 12 months has decreased since asked in December. This is likely resulting from the practical elimination of pandemic restrictions and the improving weather over the summer months. However, despite a clear move towards physical shopping, 46 percent are still avoiding big shopping centres and city centres because of COVID-19, although this is a significant reduction from 61 percent in December. 

KPMG’s survey of consumer retail attitudes was conducted via RED C. Quotas were set on age, gender, social class and region to ensure a nationally representative sample of 1,000+ adults 18+. Fieldwork was carried out in May 2022, and where relevant, results are compared to previous wave of the retail survey carried out in December 2021.