Executive leadership needed to drive change
Executive leadership needed to drive change
Within the next 3 years, most global companies are expected to undertake the massive project of centralizing their global business services (GBS) within a single organization. But surprisingly few companies plan to empower a senior executive to steer the organization through the change and ultimately manage the single GBS organization. With no one at the wheel globally, companies are unlikely to realize anywhere near the full value that the transformation can bring.
This edition of the global Sourcing Advisory Pulse survey explores the need for an executive leader for the GBS function. Topics include:
- The lack of an executive leader for GBS functions,
- The need to create a customer service culture within the GBS function,
- Driving value and key takeaways for GBS functions,
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