The Conference

What are the latest trends in customer experience that you need to know?

After the great success of 2022, the established CX & Loyalty Conference returns on Tuesday, October 10th welcoming all CX and Loyalty leaders to an exciting day of discussions, presentations, brainstorming and networking. 

The conference will take place at the Basil & Elize Goulandris Foundation.

The CX & Loyalty Conference is a high-end and top content event which constitutes a point of reference for the CX community with more than 200 CX Managers, Marketing Managers and CEOs giving their annual appointment at this conference. Top speakers from Greece will participate at the conference offering great content and a fantastic conference experience. 

Customer Experience never goes out of fashion! On the contrary, it is more important and more exciting than ever! It is the driving force that fuels the success of a business through the growth ensured by the relationship with the customer. CX and customer service are constantly evolving, and businesses need to adapt to the latest trends dictated by new technologies to stay competitive.

With the tagline "Intelligent CX Loading", this year's conference will equip you with the necessary ideas, suggestions and statistics you need to convince your C-Suite that investing in CX and Loyalty initiatives will be key to sustaining your company's growth.

Sign up today and meet your hottest CX challenges!

Key Topics

This year’s topics are based on two pillars, the following:

1) KYC (Know your customer)

— Transforming data into insights with predictive analytics

— Tangible Measurement, Metrics & ROI

— Making decisions in real-time with advanced measurement and analytics

— Immersive Digital Customer Experiences

— Personalisation matters more than ever

— Increased customer engagement with loyalty programs

— Omnichannel Customer Service is key

— Improve employee experience

2) New Tech

— Cutting-Edge AI

— Chatbots Automation is no longer an option

— Seamless Omnichannel Customer Engagement

— End-To-End Customer Journeys

— Human Touch Vs. Digital – The Ongoing Debate

— Augmented Reality: Enriching customer service experience

— Booming voice commerce

— Accelerating digital transformation across the customer journey

— The Metaverse


Networking Opportunities

The conference is addressed to the following Positions:

— Heads of Customer Experience

— Heads of Customer Service

— Heads of Customer Loyalty

— Heads of Customer Operations

— Heads of Customer Satisfaction

— Heads of Contact Centres

— Heads of Product Development and Innovation

— Heads of UX

— Heads of Digital Business / Digital Strategy

— Heads of eCommerce

— Heads of Digital Channels / Omnichannel

— Heads of Marketing

— Heads of Brand

— Heads of Consumer Insights and Analytics

— Senior Management (CEO, CMO, COO, CTO)

To the following Industries:










Why attend?

— Network and discuss with business leaders and entrepreneurs about the most comprehensive strategies and effective customer experience programs.

— Get informed about current trends, opportunities and developments in CX and Loyalty from professionals, professors, CX influencers and consultants with significant international experience from Greece and abroad.

— Learn innovative practices and successful CX and Loyalty programs from companies operating in different market sectors.

— Get inspired by market leaders and be exposed to their experiences..

Alcibiades Siaravas
Marketing, Communications & Corporate Citizenship Manager,
KPMG in Greece
Marilena Pappas
Marilena Pappa
Events Coordinator, Marketing,
KPMG in Greece
Interested to attend?
Contact us for registration
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