Digital disruption and rising customer expectations are creating unforgiving markets where loyalty is hard won and easily lost. If you can’t deliver what your customers want, when and where they want it, they will go to someone who can. But there is no point in creating a breakthrough customer experience if the new business model runs at a loss. KPMG teams offer a suite of services that can help you achieve profitable, sustainable growth through customer-centric thinking. This is all about getting close to your customers and staying there.

 

How we help you do that:

Strategy & Operations teams can assist our firms’ clients with:
rapid value procurement	ocuses on optimizing strategic sourcing, consolidation of the supply base, improved contract management, improved inventory management through purchase execution and procurement process effectiveness.
working capital management	designs and embeds approaches to develop and implement visibility, control and generation of cash and working capital across the business operations.
supply chain optimization	advises on lean manufacturing, lean six sigma, operations, product lifecycle management, logistics, sourcing, and distribution.
business integration	advises on mergers of business organizations (called post merger integration), shortly after a deal is finalized or years after many mergers have been executed.
customer management	provide insights in to managing the entire life cycle of a customer, helps with visibility into customer segmentation and assists in increase customer retention and acquisition.

Strategy & Operations teams can assist our firms’ clients with:
rapid value procurement	ocuses on optimizing strategic sourcing, consolidation of the supply base, improved contract management, improved inventory management through purchase execution and procurement process effectiveness.
working capital management	designs and embeds approaches to develop and implement visibility, control and generation of cash and working capital across the business operations.
supply chain optimization	advises on lean manufacturing, lean six sigma, operations, product lifecycle management, logistics, sourcing, and distribution.
business integration	advises on mergers of business organizations (called post merger integration), shortly after a deal is finalized or years after many mergers have been executed.
customer management	provide insights in to managing the entire life cycle of a customer, helps with visibility into customer segmentation and assists in increase customer retention and acquisition.