The legal profession is undergoing profound disruption as changes in supply and demand, business models, and the workforce collide all at once. Technology is fuelling rapid change across all of these dimensions. New advances like generative artificial intelligence (genAI) are already transforming the legal profession — but their impacts are not yet fully realised or appreciated.
As KPMG International’s Head of Global Legal Services Stuart Fuller explains, the legal professionals who will thrive in the new reality are those who are curious, quick to adapt and embrace technology, and ready to invest in what it takes to transform their clients’ experience with the law.
Three forces driving change in Legal Services
This publication explores how changes in supply and demand, business models, and the workforce are having a profound impact on the legal profession.
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1. Disruptions in supply and demand in legal markets
The market’s demand for a broader and more flexible range of legal services has enabled a new wave of providers to join traditional law firms in the market. These new providers are growing and capturing an increasing share of the overall legal services market.
2. Shifting business models and value propositions
As technology takes on more basic or process-driven legal work, it will level the playing field among different providers. Clients will seek providers who can deliver quickly and efficiently, integrating technology with legal expertise.
3. Shifting attitudes toward legal careers
It is imperative for today’s legal leaders to embrace change. By doing so, they will steward a new generation of the profession that is well adapted, equipped and motivated to deliver legal services in the future.
