Aftersales and other services

Optimizing return on investment during the build-phase involves effectively managing costs and ensuring timely completion of tasks.

How can the customer experience be enhanced beyond the actual product with additional services?
How can I guarantee fast response in case of product downtimes?
How do I ensure a fast and competent service that allows me to differentiate myself from my competitors?

Comprehensive expertise in the development of the entire after sales logistics, both in the greenfield and brownfield environment, to ensure the right service at the right time.
Design of a comprehensive target operating model for a next generation aftermarket including e.g. predefined processes, responsibilities & roles
Predefined monitoring processes including benchmarks for performance management of after sales activities