In times of low interest rates, rapidly rising property values, and high inflows of investor funds, many real estate companies have focused on increasing sales and market share. This has led to rapid organic and inorganic growth for these companies. Inefficiencies, a lack of digitalization, and a lack of expertise have been offset by increases in value. The sudden and serious market changes, coupled with steadily increasing risks due to regulation, skills shortages, and supply bottlenecks, are now increasingly drawing attention to the performance and resilience of companies.
Fit for Growth – Organizational and operational excellence are important cornerstones for the future growth of real estate companies.
We see organizational and operational excellence as key success factors for maintaining investor confidence in the business model in the current market phase, leveraging potential in structures, processes, and systems, and creating the conditions for future growth. Our experts provide clients with comprehensive advice in challenging economic environments, drawing on methodological and technical expertise from a variety of fields.
Our services
Improved performance through the establishment of methods, tools, and KPIs for process measurement and control
Challenges
- Comprehensive process control is prevented by silo thinking
- There is a lack of efficient control of outsourced services (e.g., PM/FM)
- Process measurement is rarely available and biased
Our solutions
- Development and enhancement of process management, including methods and tools
- Development of KPIs and creation of KPI dashboards, e.g., via PowerBI
- Concept for regular measurement of processes critical to success
Benefits
- Increased performance, compliance, transparency, and predictive accuracy
- Proactive identification of weaknesses and rapid solution finding
- Measurable realization of savings potential
Greater transparency and compliance through structured, quality-assured recording of processes
Challenges
- Process documentation is often just a mandatory exercise for auditors, inspectors, and regulators.
- Actual processes are little known, and silo optimization is widespread.
- Compliance with increasing regulatory requirements (e.g., BaFin)
Our solutions
- Design/optimization of process maps
- Modeling of processes based on reference processes, including process controls
- Introduction and adaptation of a BPM tool, including within the framework of SfO
Benefits
- Increased efficiency and quality through the use of the optimal BPM tool
- Enables compliance with requirements, e.g., from SfO, ISO 9001, and IKS
- Creates the basis for continuous process improvement
Reduced complexity & increased process maturity and quality through analysis & optimization of processes
Challenges
- Parallel structures as a result of inorganic growth
- High complexity, numerous interfaces, and media discontinuities hinder growth
- Internal/external influences require process adjustments
Our solutions
- Analysis of process maturity to identify optimization measures
- Establishment of standard processes based on best-in-class reference models
- (Data-based) process optimization
Benefits
- Reduction of manual interfaces and system breaks
- Avoidance of multiple entries
- Reduction of operational risks
Accelerated and streamlined processes through the use of workflows, RPA, and AI
Challenges
- High number of manual processes with numerous media breaks
- Paper-based processes generate effort and limit flexible working models
- High dependence on ERP systems
Our solutions
- Analysis of the degree of digitization/automation in processes
- Requirements analysis and implementation of workflows
- Consulting on the selection and introduction of digital solutions/tools
Benefits
- Reduction in personnel costs
- Acceleration and simplification of processes
- Reduction in sources of error
Greater effectiveness through the establishment of lean structures and end-to-end process responsibility
Challenges
- Mistrust of investors and politicians in service provision
- Strongly grown, partly inefficient structures (lack of end-to-end visibility)
- Lack of employee empowerment to execute processes in a standardized manner
Our solutions
- Establishment of process organization, roles, responsibilities, and governance
- Introduction of optimization processes (e.g., digital CIP)
- Design and implementation of (digital) process training
Benefits
- Shorter decision-making processes
- Reduced need for coordination
- Establishment of clear responsibilities
- Improved acceptance of processes by employees
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Sebastian Schrodt
Senior Manager, Financial Services - Real Estate Management Consulting
KPMG AG Wirtschaftsprüfungsgesellschaft
Robert Betz
Partner Asset Management, Real Estate
KPMG AG Wirtschaftsprüfungsgesellschaft
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