Associate Director, Training & Development

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. KPMG Executive Search and Recruitment is a business unit of KPMG China and is one of the few recruitment consultancy firms in Hong Kong that is part of a large professional organisation. We work alongside a group of professionals and advisors who provide us with a high level of insights and awareness about a wide range of businesses and professions. We support the clients and aim to provide a pleasant working experience for the clients and candidates.

• Proactively build a positive learning culture
• Analyze and anticipate Company’s training & development needs
• Oversee Individual Learning & Development Plan (ILDP) of all staff
• Keep abreast with the latest leadership and customer service trends
• Source and work closely with external learning providers to explore all aspects of learning resources and solution proactively
• Design & deliver tailor-made customer service & leadership training programmes
• Drive the desired culture and staff behaviours to achieve Company Vision, Mission and Key Values

• Design, deliver and evaluate customized learning solutions / training programmes for all levels ofstaff
• Ensure our customer-centric service up to market trend and provide relevant training to our customerfacing staff
• Plan and develop our management development initiatives
• Uphold in-house mandatory e-learning
• Develop programs and training to drive company culture and deepen our staff understanding and behavior to support our company’s vision, mission and key values
• Conduct field coaching and assist in operational training
• Support and monitor training budget and training administration
• Perform ad-hoc duties as assigned

• Bachelor Degree in Human Resources, Psychology or other related disciplines
• 10 years training design and delivery experience
• Proven track record in customer service training and selling skills
• Experience in management training delivery preferable
• Experience & business knowledge in retail industry or consumer banking industry will be an asset
• Excellent communication and presentation skills; ability to work with all staff at all levels
• Ability to coach for effective performance
• Strong sense of ownership and servicing mindset; Able to work independently
• Meticulous, strong analytical ability and good with details
• Excellent command of both spoken and written English and Chinese

For information and application, please contact us at executive.recruitment.hk@kpmg.com. By submitting your application and communication with us, you agree to receive communications from us and accept our Personal Information Collection Statement (PICS) in the following link: