Artificial intelligence in the insurance industry

Recent advances in artificial intelligence (AI) are helping to create new opportunities for the insurance industry but may also introduce some risks. This flyer considers some of the key use cases for AI in the insurance sector, as well as the potential challenges, including the ethical use of such technology.

The flyer also looks at the Hong Kong regulators’ current views on the use of AI by insurance firms, and considers how the local and global regulatory environment is likely to evolve in response to ongoing technology development and proposals from the insurance industry on regulatory next steps.