Navigating Operational Resilience in the Insurance Industry

Operational Resilience has become increasingly important for insurers as they deal with potential challenges ranging from the global pandemic to cyber attacks, which could seriously impact their customers and even threaten the viability of their business. Having an Operational Resilience framework in place can not only help to protect businesses and customers against the impact of disruption, but also give firms a competitive edge.

This new flyer from KPMG summarises the key areas for insurers to consider when they are building an Operational Resilience framework, including:

• Board and senior management responsibilities
• Benefits and risks of IT third-party outsourcing
• Creating robust defences against cyber attacks
• Integrating Business Continuity Management practices